Typical timeline of the FULL process. Customized based on the current SOW of the client.
Key Performance Indicator Analysis
KPI themes analysis are provided primarily for the NPS Customer Satisfaction Survey & Internal Team Insight Survey, however we can customize the process to fit into any SOW.
Chart & Graph Visual Data
Visual data, again, are typically included for the NPS Customer Satisfaction Survey & Internal Team Insight Survey. We can incorporate data such as this into any survey format.
Provided during the Buyer Journey / Secret Shop modules, this visual quickly lets you determine where you stand up against your direct competitors in the marketplace.
Predictive Index Analysis – Team Comparison
We take team work styles and analyze
them based on several different factors and
in several different environments. This
efficiently displays which areas of your
business are adequately supported &
which are not.
This process involves in-depth interviews with analysis of the data to determine category importance & performance scores. This comparison directs leadership into exactly which areas your team believe needs improvement.
HOURS OF OPERATION
MON - FRI
8 AM - 6 PM PST
SAT & SUN